Delivery Policy

Maxchoice Shipping Policy

Thank you for visiting the Maxchoice official online store. To ensure the smooth delivery of your items, please read the following shipping and delivery terms carefully before placing an order.

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1. Delivery Coverage & Shipping Fees

• Local Buyers (Hong Kong):
  • There is no minimum order amount restriction for local orders.
  • Free shipping is provided for orders of HK$1,000 or above.
  • For orders under HK$1,000, a local shipping fee of HK$50 will be charged.
• Overseas Buyers (Non-Hong Kong):
  • This online store does not accept overseas orders under HK$1,000. Overseas customers must ensure that the total amount in the shopping cart reaches HK$1,000 or above to proceed with checkout.
  • Overseas buyers are required to pay additional shipping fees. Once the order is confirmed, our company will contact you via email to provide the exact shipping cost and payment methods (calculated on a cost-reimbursement basis).
  • You may visit the Hongkong Post website to estimate the shipping cost and delivery time for your region, or contact our customer service directly. All shipping estimates provided before order confirmation are for reference only, and the actual charge will be based on the final shipping waybill.
  • We currently provide shipping services primarily to the following countries: Taiwan, Singapore, Canada, Australia, and the United Kingdom.

2. Dispatch & Transit Time

• Dispatch Time: Once the order is confirmed and payment is completed, we will arrange shipment within 1–3 working days (excluding public holidays and weekends).
• Overseas Transit Time: After dispatch, the actual delivery time for overseas orders will depend on the real-time transit times of local postal or courier services.

3. Inventory & Out-of-Stock Policy

• Inventory Notice: The stock numbers shown on this website are not updated in real-time. The products you purchase may occasionally be out of stock. We appreciate your understanding.
• Out-of-Stock Refunds: If any product in your order is out of stock, we will arrange a refund for you. The relevant amount will be refunded using your original payment method. It is expected to take 7–14 working days for the refund to reflect on the credit card used for payment. The actual arrival time of the refund depends on the refund policy of different issuing banks.

4. Customs & Cross-Border Disclaimer

• Prohibited Items Check: Customers must verify on their own before placing an order that the purchased items are not classified as prohibited goods in the destination country.
• Customs Detainment Risk: After the goods are dispatched, if they are detained, confiscated, or destroyed by customs at the destination for any reason, our company will neither re-ship the items nor arrange a refund.