Maxchoice Anti-Fraud Statement
With the recent rise in online and telecommunications scams, Maxchoice officially reminds all valued customers to remain vigilant and protect your personal data and financial security.
1. Recognize Our Official Channels Only
- Official Website:** Our only official online store URL is buy.hknest.com. Please do not place orders or make payments through unauthorized third-party links.
- Official Email:** For order confirmations and calculating international shipping costs with overseas buyers, our only official email address is: mcbuy@maxchateau.com.
2. Three Golden Rules to Prevent Scams
- Maxchoice will NEVER call you to request operations at an ATM, through online banking, or via mobile apps to "cancel installment plans," "change payment methods," or "reverse duplicate charges."
- Maxchoice will NEVER ask you to provide credit card numbers, card security codes (CVV), or bank account passwords outside of regular business hours.
- Do Not Click Suspicious SMS Links: Any shipment notifications or delivery updates sent by us will never contain phishing links requesting your banking details.
3. What to Do If You Encounter Suspicious Activity?
If you receive any suspicious calls, text messages, or emails from individuals claiming to be Maxchoice staff asking you to alter payments or provide confidential information, please remain calm and immediately verify with us through our official channels:
- Customer Service Hotline: +852 39763888 (Hours: Monday to Friday 10:00 - 18:00 HKT)
- Official Contact Email: mcbuy@maxchateau.com